D C. from Sierra Madra

D C. from Yelp

Location: Sierra Madre, CA

Review Date: September 18, 2012

Customer Review: Our local plumber recommended Western Rooter several years ago, and we have been impressed with their service and professionalism. The technicians show up on time, do a good job, and clean up well. Since we have an old house with mature trees and antiquated plumbing, we need to have our drains rooted just about every year. This year, a few days after John rooted out the sewer lines, the washing machine drain backed up. A call to Western and less than 10 minutes later, John and Ruben were back at our door. They found the new problem and fixed it. At John’s recommendation, we decided to have a new clean out installed to give access to the problem area. They quickly got the parts and installed the new clean out. No charge for the second call. We were only billed for the parts and installation of the new clean out; they stand by their 90 day warranty. Good service at fair prices – an excellent way to run a business!