Rico M.

Rico M. from Yelp

Location: CA, CA

Review Date: April 6, 2013

Customer Review: Our toilet backed up today and the main line needed to be cleaned out. I searched Yelp for a rooter/plumbing company and decided to call Western Rooter based not only on the reviews but on the pictures posted on their review page. The employees all looked friendly and also like they really enjoyed their job so I decided to call them first.

I called around 1:30. The woman who answered the phone was very nice and friendly – very down home, and made me feel like I called the right place. I scheduled an appointment and she gave me a window between 2:30-4:30. A little after 3:00 one of their technicians named Raul showed up. He was also very nice and personable.

He went right to work, got the drain cleaned out and everything cleaned up and put back in his truck after about 30-40 minutes. Very professional.

I sure hope I don’t have to call for a long time but if I do need any service I will most certainly give Western Rooter a call. I was very pleased with how they conduct business. The job was done properly but I figure a lot of companies could do the same thing – it’s the people that make the difference and that’s why I am writing this review. I had a very favorable experience with both of the people I dealt with from that company today.