Joanne L. from Los Angeles

Joanne L. from Yelp

Location: Los Angeles, CA

Review Date: January 18, 2014

Customer Review: I didn’t use Western Rooter’s service, but I did call them twice to enquire about their plumbing prices and request a quote. The first lady I spoke with quoted me 1-2 hours for a water heater fix but said they can pro-rate by every 15 or 30 minutes, but the second lady said anything over the first hour automatically gets charged the full second hour. I didn’t want to pay for 2 hours if the job would only take 70 minutes, so I did some research and called my local plumbing supply store for a recommendation for a good local plumber. He quoted me a flat rate (regardless of time) that is equivalent to what I would pay Western Rooter for 80 minutes, so I took it for peace of mind.

Western Rooter’s hourly rates are reasonable, however ($90/hr), and I wouldn’t mind giving them a try next time. I just don’t like their strict charging policy and didn’t want there to be any confusion with the payment when it could have turned into a “he-said-she-said” issue regarding the fee/hour.

Comment From Business Owner: Thank you Joanne for the feedback! I will address pricing with the dispatch crew in the office along with our service technicians . Feedback like this only makes us get better, and continues to provide great customer service! Thanks again! -John