Joanne L. from Los Angeles

Joanne L. from Yelp

Location: Los Angeles, CA

Review Date: January 18, 2014

Customer Review: I didn’t use Western Rooter’s service, but I did call them twice to enquire about their plumbing prices and request a quote. The first lady I spoke with quoted me 1-2 hours for a water heater fix but said they can pro-rate by every 15 or 30 minutes, but the second lady said anything over the first hour automatically gets charged the full second hour. I didn’t want to pay for 2 hours if the job would only take 70 minutes, so I did some research and called my local plumbing supply store for a recommendation for a good local plumber. He quoted me a flat rate (regardless of time) that is equivalent to what I would pay Western Rooter for 80 minutes, so I took it for peace of mind.

Western Rooter’s hourly rates are reasonable, however ($90/hr), and I wouldn’t mind giving them a try next time. I just don’t like their strict charging policy and didn’t want there to be any confusion with the payment when it could have turned into a “he-said-she-said” issue regarding the fee/hour.

Comment From Business Owner: Thank you Joanne for the feedback! I will address pricing with the dispatch crew in the office along with our service technicians . Feedback like this only makes us get better, and continues to provide great customer service! Thanks again! -John

Western Supreme Rooter & Plumbing

For all your plumbing needs, 24 hours a day, 7 days a week. Whether it's routine plumbing maintenance, or emergency plumbing, we're here to help. We're a family owned business, and our team of expert plumbers can provide every kind of local plumbing service you can think of, and even the kind you don't want to think of!